Last Updated on by mitchrezman
After 8 years of bird shows, Catherine launched WindyCityParrot.com just before Midnight December 31st, 2001. By 6:00 AM New Years day 2002, Windy City Parrot, received it’s first web order.
Since then we’ve had more than 3,000,000 web visitors and fulfilled more than 50,000 orders
What Our Customers are Saying
You run a very efficient operation!
I will highly suggest You to all of my Bird Owner friends!
Thank You From Dwight, Buckeye and Ralph!
Thank you and your staff for the prompt attention to the shipping problem in regards to my cages from Prevue. I’m so thankful I found Windy City Parrot.
I have breed birds since I was very young and it’s nice to be able to go to one site and get everything I need.
On Jan. 3rd (2010) I was online trying to find a UV lamp for my cockatiel’s cage. Luckily I found your site and made an order…#41683 and 41685 and also got your holiday sale discounts.
The # 601 travel cage is super easy to put up and will be good for taking it with me on trips but the best is the No Mess feeder. There was always a mess around the cage but now none and also found how to take care of the millet mess.
I take about 3 inches of the millet spray, attach it to the millet clip and anchor it into the seed of the no mess feeder and that has solved that problem. So glad I found your site. Marilyn T
Happy New Year!
On Fri, Dec 18, 2009 at 1:09 PM, contact
Tracy: I just came back from Windy City Parrot. Catherine was not only
delightful but very educational. I learned a lot, bought many items not
only for the parrot but for the holidays, items for a friend with
Thanks for the referral. I will definitely be back often.Mary Ann
Date: Wed, Nov 25, 2009 at 7:56 PM
Subject: Happy Thanksgiving
To: Catherine Tobsing <[email protected]>
Just wanted to give you feedback and wish you a wonderful Happy Thanksgiving tomorrow.
I purchased the Featherbrite light from you for my 13 yr. old Rescued U2. She really seems to like it. So thank you! Also, I am using the Avi-Soother cream plus for her seasonal plucking and it ALSO seems to be working! God is so good! The products are fantastic!
Thank you so much for your emails and all the wonderful products that you offer for our loved feathered friends!
Rios cage has arrived and we are thrilled! Rio is at this moment enjoying her new “big girl house”. I feared a bit of adjustment might be called for but she watched me assemble the cage and was eager to get in and explore. Within the first five minutes she played with toys, ate some fruit and preened. I think it’s a keeper. I would love to leave good feedback for you and your excellent customer service. Your help with our upgrade and fast efficient handling of the order deserve some praise. It’s wonderful to find a place that is so easy to work with. I’ll be back.Paula & Rio
On Thu, Dec 18, 2008 at 11:57 AM, Bonnie D wrote:
I just want to tell you how satisfied I have been with the orders I have placed with you. I receive the orders within 2-3 days (and this during Christmas season). When there have been problems (very rare) they are taken care of immediately. You are one of the few places I have found that carries Hagan’s Tropican, the preferred food for my birds and those of my friends.
I have sent an e-mail out to all of them since their usual dealer has closed) to let them know that they can depend on WindyCityParrot.comfor prompt and responsive service.
My five parrots are especially happy to get their food and toys on time. They are all rescue birds and you have come to their rescue more than once.
Stormy and Gabriella (African Greys),
Yoni and Pele (Sun conures),
and Garrett the Parrot (Illiger’s Macaw),
Bonnie D – MPH,MS,RN,CS,CRNP
Psychiatric/Palliative Care Nurse Practitioner
On Fri, Dec 12, 2008 at 10:08 AM, Mary C wrote:
As the owner of several birds (many rescues) I don’t always have the luxury of time when deciding whether to order online or going to a “brick and mortar” store. Although my recent order was comprised mostly of toy parts so that “Santa” could put toys together before the big day—-your speed in processing my order was unbelieveable. I ordered at approximately 2:30 yesterday afternoon and before 2:45 received notification that my order would be shipped. Last evening I received my federal express tracking number.This is why people choose to use one “online store” over the other—it is called “customer service”.
On Tue, Oct 7, 2008 at 8:58 AM,
I just wanted to thank you for always giving such great service. I have shopped with you before at bird fairs and now online since I have moved. I placed an order Sunday night and my products arrived Tuesday morning. I was thrilled and so are my birds! Thank you so much for being dependable and selling great and safe products for our feathered companions.
The customer service at Windy City Parrot is absolutely amazing! Not only did I get a great deal on my cage and other bird supplies, but it all arrived so quickly! It was shipped out the next day and delivered to my home within 3 business days. We had a problem with a bent tray that was shipped directly from the manufacturer, but after contacting Windy City Parrot, they contacted the manufacturer of the cage and we had a new tray the very next day! I can’t remember the last time I have had such competent and friendly service!
Donna BerlinghoffI was doing research to find a place to purchase a new cage in the coming month..
I found (even searched the BBB) that your company is one of the highest rated nation wide by what people post in numerous forums and reports online..
I also found out you are a small business and just wanted to say, Your web page is great, reviews are fantastic and I will be back many times
my macaw goes through a toy in a few days haha..
Anyways thanks and just leaving a note that I did check the BBB and told you as they asked me to say I did.. haha
I wanted to thank you for sending these items so quickly and also for selecting plush hideaways in colors that will match my budgies, per my request in the original order. I am just thrilled with the products and your professional service.
Thanks so much.
I just wanted to say that whoever handles your website does a terrific job. It is easy to manuver and is so complete. Couldn’t ask for a more user friendly site. Great work! You also have a super selection!
I just wanted to let you know that my order arrived today and I am extremely pleased with the ladders and bells. For the price I paid these are not only of great quality, but are perfect for medium to large size parrots. It’s often hard to judge the actual size of something on line, but my African Grey will find these great entertainment for years to come.
Marietta Walker–Warrensburg, MO
to: [email protected]
Subject: Re: Here’s your free e-Books
Hi, thanks so much for sending these. I downloaded them all and am especially interested in the screaming, biting, and feather plucking.
One of my Greys is the screamer/biter, the other is a plucker. I know all the standard things to try, tried them all, so I’m hoping that there will be something new to try in these e-books. Will read them tonight.
The bottom line with their behavioral problems is that even though they may be hand-fed and captive, they still have the needs of wild animals. Keeping them in captivity really should not be allowed. I have vowed that no matter how difficult it may be to keep my Greys, I will always provide a home for them in the most humane way I can possibly do because when I got them, I made a commitment for life to them. I can’t bear the thought of them becoming indefinitely bounced from family to family all their lives, just because after a year a family decides keeping a bigger bird is way more than they can handle.
People get themselves in way over their heads. I have come to believe it should be illegal for people to own anything larger than a cockatiel or conure because most people are not financially, logistically, or emotionally able to provide the things that parrots really do need to thrive in captivity. I’m trying my best for mine, they are part of our family and will always be so. But I NEVER encourage anyone to get a parrot, and if they are obsessed with it, I strongly urge them to adopt from a shelter, better yet, to volunteer at a parrot rescue shelter to get a first-hand look and experience of what responsible parrot-keeping really involves, how severe behavioral problems in birds can be (and they are all capable of developing those), and ask themselves “Can I really do this? And for decades, possibly the rest of my life?”
Anyway, thanks so much for your concern and support of responsible parrot-parenting. Keep up the good work. We order toys and things (under my husband’s name). You are the best source for the latest innovations in helping parrots live sanely in captivity.
I think I may end up having to consult a behaviorist and I will certainly look on your site if you have recommendations. I really like the woman on the free DVD we got with our last order a few months ago, very impressed to the degree of understanding of parrot psychology and needs and translating that to human terms so we can help our beautiful winged kids as much as possible.
Again, thanks for the good work. Please keep me on your email lists.
(hand fed Lesser Sulfur Crested Cockatoo–and the Smartest in the world 🙂
Hi, I have ordered many times from your site online. I just want to thank you for your great service and large inventory of items. Shipping time is always exceptional and I always check your site first when I’m looking for anything for my fids. Happy holidays!
Subject: Hello from New Zealand
Hello people at Windy City Parrot!
Just thought I’d drop you a line to let you know that my order arrived safely. The parcel was intact & a bit earlier than expected. I am very pleased with all of the items.
Thank you for making my first overseas internet shopping experience a good one.
Bye for now, Leanne.
PS – Just in case you’re confused, my order was done via Amazon.
I just wanted to say, thanks for the great customer service! I used your site to buy a bunch of toys and supplies for my baby Hahn’s Macaw, and I got great customer service from Catherine. She was very patient with me as I returned and exchanged some stuff, as we figured out what size was really appropriate for my little guy. Everything came promptly and in perfect condition, and my little guy loved it all. I also had good help on the phone from a man who helped me figure out what type of toys to get as a gift for my boyfriend, who’s getting a blue and gold macaw soon. I had such a good experience that I’ve recommended the site to my boyfriend and my parents, who are all going to be new bird owners soon, and got them gift certificates for Christmas! Thanks Windy City!
“I received the wonderful “bird goodies” package today and I’m thrilled with ALL of it. The timing is real good on the little travel cages for emergency use as Ivan’s coming soon…The fabric/pattern you chose for my Sugar Glider’s tent is perfect. I love it & know he will! And, I thank you for the parrot magnet. You’ve been so very helpful in all of this with me and I thank you so very much. I will now go write a real good feedback…THANKS AGAIN FOR EVERYTHING!!” – Kathy W.
I received my parakeet bulk toys last thursday, oct. 6 and everything was better than expected. I’ am so happy to see my parakeet play with the toys. One bird has a tumor, she likes to throw the rings out of a cup. Now i have a variety, she will not be bored. Plus I can keep track of her physical strength, observing daily. This is good exercise for her in her condition.
The order arrived quickly, and thank you for the magnet.
Great job -Miss P.
Hello Folks at Windy City Parrot,
My order arrived today. The shipping box was in good shape, and the inventory was complete. I’m very pleased with the products and the service. Thanks!
Patricia G. Ph.D.
Just wanted to say thank you for the extremely prompt service. I am very pleased with the efficient ordering! I will definitely order from you again. Thanks, Stephanie