Last Updated on by Mitch Rezman
Yesterday I received my order number WCP-57541 (3 32oz Lixit bottles and 3 32oz Lixit stoppers). I realized immediately upon opening the box that I had purchased the incorrect size – what I really need are 3 16oz Lixit bottles and 3 16oz Lixit stoppers).
I’d like to return these and exchange them for the 16oz versions. Please advise how to do this. I purchased the bottles when you were having one of your sales (I believe 10% off?) and I purposely purchased enough to get free shipping.
My total (with discount and free shipping) came to $66.04. I’d be happy to do an exact exchange for the 16oz bottles and stoppers, even if they would cost less.
Also, I’d like to place the order for the 16oz bottles and stoppers ASAP. Please let me know the most convenient (for you) and cost effective (for me) way of doing this.
Thank you very much!
Christina
Dear Chrsitina
I am sorry you ordered the wrong size bottles on your order.
You can ship them to our store at the address below for a refund minus the cost of shipping we paid to send them to you.
Please pack carefully so the items do not break on their way to us. We cannot refund for broken product returns, insuring the package may be prudent.
If you re-order the correct bottles, before we receive the return, we will waive the 10% restocking fee.
All returns must be made within 30 days of your receipt of the shipment (by 9/19)
You can go ahead and order the ones you need online any time.
We currently have a special free shipping at $49.00 so it is a good time to save on shipping costs.
I can give you a one time only 10% off coupon for this order XXXX, use it during check out for the 10% off you received prior.
If you have any difficulties, please call me at 312-492-9673. 10 am CST to 5 PM.
Thank you
Catherine Tobsing, President
Windy City Parrot Birdie Boutique
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